DELIVERY & RETURNS

Printing Planet return policy:

If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product.

Every order you receive from Printing planet is a unique, tailor-made item that has been especially made to order on demand.

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty.

This is what separates us from more traditional clothing companies. Returned goods cannot be put back on the shelf and sold to the next customer – so what comes back to us simply lands in the charity box.
To help us keep our promise – we ask you to do a couple of things...

1. Don’t make a large order until you have made some kind of test!
If you are a little unsure about sizes, colors, cuts or printing techniques – submit a test order before making the big purchase!

2. Check your order’s e-mail confirmation immediately!
If you see a spelling mistake or have picked the wrong design, follow the link in the order confirmation e-mail and cancel the order immediately. Registered users can view their previous orders, edit them and re-order certain items. If you have ordered as a guest, you can follow the link in the confirmation e-mail to view your order details.

3. Order as soon as possible if you need your order for a specific date.